Can I return an item and get a refund if an item does not fit me?

Only purchases that are covered under our Customer Protection Policy are eligible for Returns & Refunds. You may apply for returns & refunds if: Your item did not arriveAn incorrect item arrivedThe item received is significantly different from what was originally listedThe item has visible defects that were not mentioned in ...

What if I am unhappy with the points given to me?

The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more.&nb ...

How to earn points?

All items received by us go through a strict filtration process.  Points are awarded within 7 days of receiving the clothes on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. Points granted to each item will be at the complete discretion of SWAP Fashions. Points will be deducted if any item is found to b ...

What we do not accept?

Items in poor condition, e.g. stained, faded, shrunk, altered, damaged, ripped, etc.Dirty clothes (so make sure your clothes are freshly laundered)Locally made clothes bought on street side Unbranded clothes

What brands do we accept?

We accept all known fashion brands. The Brand should have an online presence (website or present on e-commerce stores) with the brand logo/name present on the clothes.