FAQs

You can sell your clothes to us and receive cash as per the calculator provided here Swapping is when you trade in your clothes, earn points for them (link to how to sell/swap page) and then use your points to buy items from the website.  If you choose points over cash for your clothes, you will get 3X the amount i.e. you would get either Rs ...

Thrifting allows you to buy preloved items listed on the website by paying in INR without having to send in your own clothes. You can start thrifting here

Swap Fashions donates 10% of all sale proceeds of items listed in the ‘Thrift for a Cause‘ to a Charity. So make sure you thrift as many pieces as possible from the “Thrift for a Cause” category and do your good deed for the day! 

Shipping is a flat Rs. 99/- on all transactions. Shipping is free for Order value of Rs. 3000 and above. Items will be shipped by us and received by you within 7 working days of placing the order.

If you do not have enough points to buy your desired outfit, then you can pay INR for the shortfall in the amount and get your outfit. (1 swap point = Re. 1) You can later order a Swap Kit and trade in more clothes to earn more points.

We have tried to make the RETURN process as hassle-free as possible. You can initiate a Return by emailing Swap Fashions at [email protected] within 3 days of receiving the ordered item. Returns will not be accepted for items costing less than or equal to Rs. 500. You may be required to provide supporting photos or videos of the item for verifying the ...

All items are washed and disinfected by steam before being put up on the website. Once an order is received for an item, the same is disinfected once again before dispatching it.

Cash/points awarded for clothes is non-negotiable. All calculations are on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the you earn more cash/points as that will get you your money's worth. So be rest assured that we will do our best to award you the maximum cash/poin ...

Yes you can, but the same rules apply.

We will gladly accept this proposition and thank you for the same from the bottom of our hearts:) Donating your clothes to Swap Fashions will ensure that your precious clothes reach their right destinations where they will be loved and utilized.  Please ensure to donate only clothes "that we accept"