a. What is swapping & thrifting and can we do both on the website?

Swapping is when you trade in your clothes, earn points for them (see below for how this works) and then use your points to buy items from the website. Thrifting allows you to buy preloved items listed on the website by paying in INR without having to send in your own clothes. Every item on the website has a price in ₹ and Points.  If you are thr ...

m. What is your Shipping Policy?

Shipping is a flat Rs. 99/- on all transactions. Shipping is free for Order value of Rs. 3000 and above. Free Shipping does not apply to swapped items i.e. items bought by redeeming points.  Items will be shipped by us and received by you within 7 working days of placing the order.

h. What if I am unhappy with the points given to me?

The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more.&nb ...