FAQs

Swapping is when you trade in your clothes, earn points for them (see below for how this works) and then use your points to buy items from the website. Thrifting allows you to buy preloved items listed on the website by paying in INR without having to send in your own clothes. Every item on the website has a price in ₹ and Points.  If you are thr ...

10% of all sale proceeds of items listed in the 'Thrift for a Cause' category will be given to a Charity, hence the same cannot be swapped by redeeming points. So make sure you thrift as many pieces as possible from the "Thrift for a Cause" category.   

Shipping is a flat Rs. 99/- on all transactions. Shipping is free for Order value of Rs. 3000 and above. Free Shipping does not apply to swapped items i.e. items bought by redeeming points.  Items will be shipped by us and received by you within 7 working days of placing the order.

If you have a shortfall of points then you can buy the same outfit by paying in INR. You can later order a Swap Kit and trade in more clothes to earn more points.

If you have traded in your clothes and earned points, then you can swap any other item on the website for free.  All you will be charged is a standard Rs. 99 shipping fee on your order.

We have tried to make the RETURN process as hassle-free as possible. You can initiate a Return by emailing Swap Fashions at [email protected] within 3 days of receiving the ordered item. Returns will not be accepted for items costing less than or equal to Rs. 500 or 300 Points. You may be required to provide supporting photos or videos of the item for ...

All items are washed and disinfected by steam before being put up on the website. Once an order is received for an item, the same is disinfected once again before dispatching it.

The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more.&nb ...

Yes you can, but the same rules apply.

We will gladly accept this proposition and thank you for the same from the bottom of our hearts:) Donating your clothes to Swap Fashions will ensure that your precious clothes reach their right destinations where they will be loved and utilized.  Please ensure to donate only clothes "that we accept"