Swapping is when you trade in your clothes, earn points for them (see below for how this works) and then use your points to buy items from the website. Thrifting allows you to buy preloved items listed on the website by paying in INR without having to send in your own clothes. Every item on the website has a price in ₹ and Points. If you are thr ...
n. What is Thrift for a Cause and why do items in this category not allow me to swap by redeeming my points?
10% of all sale proceeds of items listed in the 'Thrift for a Cause' category will be given to a Charity, hence the same cannot be swapped by redeeming points. So make sure you thrift as many pieces as possible from the "Thrift for a Cause" category.
m. What is your Shipping Policy?
Shipping is a flat Rs. 99/- on all transactions. Shipping is free for Order value of Rs. 3000 and above. Free Shipping does not apply to swapped items i.e. items bought by redeeming points. Items will be shipped by us and received by you within 7 working days of placing the order.
l. What if I do not have enough points to swap my desired outfit?
If you have a shortfall of points then you can buy the same outfit by paying in INR. You can later order a Swap Kit and trade in more clothes to earn more points.
k. Do I need to pay anything if I am swapping on the website using my points?
If you have traded in your clothes and earned points, then you can swap any other item on the website for free. All you will be charged is a standard Rs. 99 shipping fee on your order.
j. Can I return an item and get a refund if an item does not fit me?
We have tried to make the RETURN process as hassle-free as possible. You can initiate a Return by emailing Swap Fashions at [email protected] within 3 days of receiving the ordered item. Returns will not be accepted for items costing less than or equal to Rs. 500 or 300 Points. You may be required to provide supporting photos or videos of the item for ...
i. What Covid Protocols/ hygiene standards are being maintained in dealing with the products?
All items are washed and disinfected by steam before being put up on the website. Once an order is received for an item, the same is disinfected once again before dispatching it.
h. What if I am unhappy with the points given to me?
The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more.&nb ...
f. What if I just want to donate my clothes and do not want any points in exchange?
We will gladly accept this proposition and thank you for the same from the bottom of our hearts:) Donating your clothes to Swap Fashions will ensure that your precious clothes reach their right destinations where they will be loved and utilized. Please ensure to donate only clothes "that we accept"