FAQs

If you have a shortfall of points then you can buy the same outfit by paying in INR. You can later order a Swap Kit and trade in more clothes to earn more points.

If you have traded in your clothes and earned points, then you can swap any other item on the website for free.  All you will be charged is a standard Rs. 99 shipping fee on your order.

Only purchases that are covered under our Customer Protection Policy are eligible for Returns & Refunds. You may apply for returns & refunds if: Your item did not arriveAn incorrect item arrivedThe item received is significantly different from what was originally listedThe item has visible defects that were not mentioned in ...

All items are washed and disinfected by steam before being put up on the website. Once an order is received for an item, the same is disinfected once again before dispatching it.

The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more.&nb ...

Yes you can, but the same rules apply.

This is no problem at all. You can still order a Swap Kit or courier your clothes by yourself. Your points will be added to your account. As the points do not expire, you can choose to redeem them anytime you want or not redeem them at all.

All items received by us go through a strict filtration process.  Points are awarded within 7 days of receiving the clothes on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. Points granted to each item will be at the complete discretion of SWAP Fashions. Points will be deducted if any item is found to b ...

Items in poor condition, e.g. stained, faded, shrunk, altered, damaged, ripped, etc.Dirty clothes (so make sure your clothes are freshly laundered)Locally made clothes bought on street side Unbranded clothes

We accept all known fashion brands. The Brand should have an online presence (website or present on e-commerce stores) with the brand logo/name present on the clothes.