- Women Western wear (branded only)
- Kids’ traditional & Western wear (Boys & Girls) – From Newborn to Age 8 (branded only)
- All clothes have to be in “New/ Next-to-new” condition only
We accept all known fashion brands. The Brand should have an online presence (website or present on e-commerce stores) with the brand logo/name present on the clothes.
- Items in poor condition, e.g. stained, faded, shrunk, altered, damaged, ripped, etc.
- Dirty clothes (so make sure your clothes are freshly laundered)
- Locally made clothes bought on street side
- Unbranded clothes
All items received by us go through a strict filtration process.
Points are awarded within 7 days of receiving the clothes on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. Points granted to each item will be at the complete discretion of SWAP Fashions.
Points will be deducted if any item is found to be in need of upcycling or a wash.
If the item is too damaged even for upcycling/cleaning, then the same will be donated to NGOs for recycling. You do not earn any points for an item that is sent for donation.
Please note that it is in our interest too to select as many items as possible and award as many points as possible to ensure you swap more. So be rest assured that we will do our best to award you the maximum points possible.
Points received will expire after 365 days, if not redeemed.
This is no problem at all.
You can still order a Swap Kit or courier your clothes by yourself. Your points will be added to your account. As the points do not expire, you can choose to redeem them anytime you want or not redeem them at all.
Yes you can, but the same rules apply.
The number of points awarded is non-negotiable as points granted to each item are at the complete discretion of SWAP Fashions. All Points are awarded on a fair basis keeping in mind the brand, quality, price, style, and desirability of the product. It is in the interest of Swap Fashions that the swappers earn more points as that will enable them to swap more. So be rest assured that we will do our best to award you the maximum points possible.
All items are washed and disinfected by steam before being put up on the website. Once an order is received for an item, the same is disinfected once again before dispatching it.
Only purchases that are covered under our Customer Protection Policy are eligible for Returns & Refunds.
You may apply for returns & refunds if:
- Your item did not arrive
- An incorrect item arrived
- The item received is significantly different from what was originally listed
- The item has visible defects that were not mentioned in the listing
You are ineligible for returns or refunds if:
- The item did not fit you
- You changed your mind about the item
- Your item arrived later than expected
- There are very minor signs of wear that are almost unnoticeable
- You were unable to receive the item despite multiple tries by the courier partner
If you are eligible for Returns & Refunds under our Customer Protection Policy, please Email us on [email protected] within 24 hours of receiving your item.
Returns and refunds are ultimately at the discretion of Swap Fashions and eligibility for the same shall be decided on a case-to-case basis.
You may be required to provide supporting photos or videos of the item for verifying the return and refund claim.
If your return and refund request is accepted, you may be required to ship the item back to us.
If you have traded in your clothes and earned points, then you can swap any other item on the website for free.
All you will be charged is a standard Rs. 99 shipping fee on your order.